Accessibility Statement

Accessibility at Merton Cleaners

Merton Cleaners is committed to providing an accessible and inclusive experience for all customers in the Merton Cleaners area, including people with disabilities, older customers and anyone using assistive technologies. We aim to ensure that everyone can access our information, request our cleaning services and communicate with us in a way that works for them.

Our Commitment to WCAG 2.1 AA

We are working to align our website and digital content with the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are recognised as an international standard for making web content more accessible, and they help us design and maintain a site that is understandable, robust and easier to use for as many people as possible.

Our goal is for customers across the accessible Merton Cleaners area to be able to find information about our services, prices and opening hours without facing avoidable barriers. As part of this, we regularly review pages to maintain and improve compliance with WCAG 2.1 AA principles, including perceivable content, operable navigation, understandable information and robust code.

Screen Reader Compatibility

The Merton Cleaners website is designed to be compatible with modern screen reader software commonly used on desktop and mobile devices. We use clear headings, consistent page structures, descriptive text for images where appropriate and meaningful page titles to help users navigate content efficiently.

We aim to ensure that important information about our cleaning services, collection and delivery options and service areas can be understood when read aloud by screen readers. Where possible, we avoid using images of text and rely on real text that can be interpreted by assistive technologies.

Keyboard Navigation

Our website is designed to be navigable using only a keyboard, without requiring a mouse. Users should be able to move through menus, forms and buttons using the Tab, Shift plus Tab, Enter and Arrow keys. Focus indicators are used so that you can see which element on the page is currently selected.

We aim to ensure that customers in the accessible Merton Cleaners area can book or enquire about services using keyboard navigation alone. This includes accessing key sections such as home, services, contact information and any online forms needed to submit a request.

Text Clarity and Visual Design

We use readable fonts, clear colour contrast between text and background and simple layouts to improve legibility for all users. Headings and paragraphs are structured to make content easier to scan and understand, particularly for people with visual or cognitive impairments.

Where possible, we avoid relying solely on colour to convey important information. We also aim to maintain consistent layouts and navigation patterns across pages so that returning visitors can find what they need quickly.

Ongoing Improvements

Accessibility is an ongoing process. As we add or update content about our dry cleaning, laundry and related services in the Merton Cleaners area, we review the pages to identify and fix potential barriers. We may also conduct periodic accessibility checks to help us meet and maintain our WCAG 2.1 AA objectives.

If we become aware of any specific accessibility issues, we will prioritise reasonable and timely fixes, taking into account technical feasibility and the impact on users.

Requesting Assistance or Alternative Formats

If you experience any difficulty accessing information on our website or using any part of our online services, you can contact us to request assistance or an alternative format. For example, you can ask for important information about Merton Cleaners services to be provided in larger text, in an alternative written format or through a more accessible communication method.

Please include details of the page or content you were trying to access, the type of device and assistive technology you were using and the nature of the problem. This helps us understand the issue more clearly and work towards a suitable solution.

Feedback on Accessibility

We welcome feedback from customers and visitors in the accessible Merton Cleaners area about how we can make our website and services more accessible. Your comments help us identify where improvements are needed and support our ongoing commitment to inclusion.

If you have suggestions, encounter an accessibility barrier or would like to share your experience of using our website with assistive technologies, you can contact us and we will review your feedback as part of our continuous improvement process.